MKO88's Commitment: This Privacy Policy transparently explains how we collect, use, store, and protect your personal information. We believe transparency is the foundation of trust, and your trust is our most valuable asset.
1. Introduction
MKO88 ("we", "Platform") operates the mko88.vip website and related mobile applications as a trusted online gaming platform in Malaysia. We understand that when you entrust your personal information to us, you expect it to be handled with full responsibility, transparency, and the highest level of security.
This Privacy Policy ("Policy") describes our data collection and processing practices, including the types of information we collect, the purposes for which it is used, who may access that data, and the rights you hold regarding your personal information. This Policy applies to all users of the mko88 platform, whether you access it via the website, mobile app, or any other digital channel we operate.
By using the mko88 platform, you confirm that you have read and understood this Privacy Policy. If you do not agree with any part of this Policy, please discontinue use of the platform and contact us to delete your account.
2. Personal Data We Collect
MKO88 only collects data that is strictly necessary to provide a safe, fair, and compliant service. The following are the key categories of data we collect:
2.1 Registration & Identity Information
- Full name as shown on your identification document
- National identification number (MyKad) or passport number
- Date of birth for age verification purposes
- Email address and mobile phone number
- Current residential address
- Username and password hashed with a secure algorithm
2.2 Financial & Transaction Information
- Bank account number and bank name for payment processing
- Digital wallet details (Touch 'n Go, DuitNow) registered in your name
- Records of deposits, withdrawals, and transaction history
- Source of funds information for advanced KYC requests
2.3 Usage & Technical Data
- IP address, device type, and operating system used
- Login session data including timestamps, approximate location, and session duration
- Gaming history, wagering activity, and platform usage history
- Cookie and analytics data for improving the user experience
Note: We do not store credit or debit card information directly on our servers. All card payment processing is handled by PCI-DSS certified third-party payment providers.
3. How We Use Your Data
Every piece of data we collect is used for clear and legitimate purposes. mko88 uses your personal information for the following purposes:
| Purpose of Use | Legal Basis | Related Data |
|---|---|---|
| Registration & account management | Contract performance | Identity information, email address, phone number |
| Deposit & withdrawal processing | Contract performance | Financial & transaction information |
| Identity verification (KYC) | Legal obligations | Identity documents, date of birth |
| Fraud prevention & anti-money laundering | Legal obligations | Transaction history, IP address, device data |
| Customer support | Legitimate interests | All categories related to reported issues |
| Platform improvements | Legitimate interests | Usage & analytics data (anonymised) |
| Marketing communications | User consent | Email, phone number (withdrawable) |
4. Data Sharing & Disclosure
MKO88 does not sell or rent your personal data to any party. However, in certain situations, we may need to share your data with the following parties in order to deliver our services properly:
- Approved payment providers — to securely process your deposits and withdrawals
- Technology service providers — including server hosting, cybersecurity, and analytics bound by strict confidentiality agreements
- Regulatory bodies and authorities — when required by law, court order, or official investigation
- Identity verification providers — to process KYC checks for anti-money laundering (AML) compliance
In all cases of data sharing with third parties, mko88 ensures that the relevant parties are bound by strict data protection agreements and use your data solely for the specified purposes.
Warning: MKO88 will never ask for your account password via email, SMS, or any other channel. If you receive such a request, it is a fraudulent attempt. Please contact our support team immediately.
5. Data Security & Protection Measures
We implement multiple layers of technical and organisational security to protect your personal data from unauthorised access, loss, misuse, or accidental disclosure. Key measures we have in place include:
- End-to-end encryption using TLS 1.3 for all data communications
- At-rest data encryption using AES-256 for all sensitive stored data
- Role-based access control (RBAC) — staff only access data required for their specific duties
- Round-the-clock 24/7 security monitoring with automated incident detection and response systems
- Regular security audits by independent third parties to identify and address vulnerabilities
- Mandatory data protection training for all staff handling user information
While we take all reasonable precautions, no digital system can be guaranteed 100% secure. In the event of any data security breach affecting your information, we will notify you within the timeframe required by applicable law.
6. Cookies & Tracking Technologies
MKO88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
Types of Cookies We Use
- Essential Cookies — Required for core platform functions such as login, game sessions, and security. Cannot be disabled.
- Performance Cookies — Collects anonymous data on how users interact with the platform to help us improve our services.
- Functional Cookies — Remembers your preferences such as language, theme, and display settings for a more personalised experience.
- Analytics Cookies — Helps us understand usage patterns and identify areas for improvement through third-party analytics tools.
You can manage cookie settings through your browser. Please note that disabling essential cookies may affect the functionality of the mko88 platform.
7. Data Retention & Deletion
MKO88 retains your personal data for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. In general, data retention periods are as follows:
- Active account data — for the duration your account remains active, plus an additional 5 years after account closure for compliance purposes
- Financial transaction records — minimum 7 years in accordance with Malaysia's financial regulatory requirements
- Security and access logs — 2 years for investigation and audit purposes
- Customer support communication data — 3 years after the issue is resolved
- Marketing data with consent — until you withdraw your consent
Once the retention period expires, your data will be securely deleted or anonymised so that it can no longer be linked to your identity.
8. Your Rights as a User
As an MKO88 user in Malaysia, you have the following rights regarding your personal data. We are committed to helping you exercise these rights within a reasonable timeframe:
Right of Access
You have the right to request a copy of the personal data we hold about you at any time.
Right to Rectification
You have the right to correct any inaccurate or incomplete personal information in our records.
Right to Erasure
You may request deletion of your data, subject to any legal retention obligations we are required to comply with.
Right to Withdraw Consent
You may withdraw consent for marketing communications at any time through your account settings.
Right to Restriction of Processing
You may request that we restrict the processing of your data in certain circumstances permitted by law.
Right to Data Portability
You have the right to receive your data in a structured, machine-readable format for transfer to another platform.
To exercise any of the above rights, please contact our Data Protection Officer team via email [email protected] or via Live Chat on the platform. We will process your request within 14 business days.
9. Children's Privacy
The MKO88 platform is strictly limited to individuals aged 18 and above. We do not knowingly collect or process any personal information relating to minors. Should we discover that data belonging to a person under the age of 18 has been collected, we will promptly delete that data and close the account in question.
If you become aware that someone under the age of 18 has registered or is using the mko88 platform, please contact us immediately so that appropriate action can be taken without delay.
10. Changes to This Privacy Policy
MKO88 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, technological requirements, or applicable legal obligations. Any material changes will be communicated to you via an in-platform notification or email to your registered address at least 7 days before the changes take effect.
We encourage you to review this page periodically. The "Last Updated" date at the top of this page indicates when this Privacy Policy was last revised. Your continued use of the MKO88 platform after any changes take effect constitutes your acceptance of the updated Privacy Policy.
11. Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact us through the following channels:
MKO88 Data Protection Officer
Email: [email protected]
General Support Email: [email protected]
Live Chat: Available 24/7 via the MKO88 platform
Response time: Within 14 business days for personal data-related requests
We take every privacy-related enquiry seriously and are committed to providing a transparent and satisfactory response to every user. Your trust is the foundation of the service we have built, and we do not take that responsibility lightly.